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Singapore's Premier Maid Agency Since 1986

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Happy helper, happy home

Happy helper, happy home

Edmund Pooh, managing director of Universal Employment Agency Daniel Koh, psychologist from Insights Mind Centre

Helper Hitch #2
She spends too much time on her chores and doesn’t work effectively. This could be due to differing expectations: your maid may think she’s doing her best, but you think otherwise because you can do it faster or your last helper was more productive. You shouldn’t compare your current helper to your previous one – it will only breed resentment and cause her to feel inadequate. Instead, go through her daily routine with her and find out how she does her chores. Tell her how she can do things more efficiently. Never give her more than she can do. Start with a few simple tasks and build them up when you’re confident that she can manage. Don’t forget to praise her when she’s done something well. This will increase her confidence, and in turn, enhance her work performance.

Helper Hitch #3
Your helper looks after your children and your elderly parents, on top of doing the household chores. She may take her frustration out on the kids or your folks, or not make them a priority. If she has been slack in taking care of the kids or helping your parents at home, understand that her behaviour is likely due to the frustration she feels about her daily routine – she might be overwhelmed and stressed. Talk to her and see where you can make things more manageable for her. If she takes it out on your family verbally or physically, bring in the agency to help resolve the issue. Abuse of any kind should not be tolerated. If the problem can’t be resolved and she returns to her old ways, consider getting a new helper.

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Trusted by more than 10,000 customers since 1986

Universal Employment Agency Pte Ltd is leading professional consultancy that specialises in the placement of foreign domestic helpers mainly from Philippines and Indonesia.

Since 1986, we have been providing unmatched expertise in working with employers and foreign domestic helpers to facilitate a successful match. Our experience over the years plays a part in ensuring a high success rate of matching employers with foreign domestic helpers.

Each year, an increasing number of employers and foreign domestic helpers engage Universal Employment Agency Pte Ltd through personal referral. This is a testament to the high level of professionalism and service that has established us as a market leader in the placement of foreign domestic helpers.

Our Services

Placement of Transfer Maids

Placement of Transfer Maids in Singapore

Transfer Maids refer to maids in Singapore and are currently working with a family but will be available soon for transfer because they are finishing their contract or the family may be leaving Singapore for good.
Placement of First-Timer Maids

​Placement of First-Timer Maids

First-Timer Maids are maids without any experience working abroad but may have some local experience in their own country. These maids are suitable for families who have someone at home to guide for the initial months.
Placement of Ex-Singapore Maids

Placement of Ex-Singapore Maids

Ex-Singapore Maids refer to maids who have worked in Singapore before but are now back in their own country and awaiting another job opportunity in Singapore.​ Most of our maids are experienced and completed 1 or more contracts.​
Placement of  Ex-Abroad Maids

​​Placement of Ex-Abroad Maids

Ex-Abroad Maids are maids with no working experience in Singapore but they have experience working abroad, in countries like Hong Kong, Middle East, Malaysia and etc. They are now seeking a job opportunity to work in Singapore.
​Maids for Newborn and Infant Care

​Maids for Newborn and Infant Care

Hiring a maid to take care of your baby is a common option in Singapore. Not many maid agencies in Singapore always have ready experienced transfer maids but we do. We have experienced transfer maids in Singapore whom you can interview in person.
Maids for Children Care

​​Maids for Children Care

As parents, we always want the best for our children. Including hiring the best maid in Singapore and you can definitely make a better hiring decision by selecting us, one of the best Maid Agency in Singapore with over 30 years experience to find the best maid for your family.
​Maids (Experienced Caregivers) for Elderly Care

​Maids (Experienced Caregivers) for Elderly Care

If you are looking for an experienced caregiver / maid to care of your elderly parent, we can definitely assist. They are mostly Filipino maids who have completed their course in caregiving but if language is a barrier, we do also have Indonesian maids that have caregiving experience.
​Maids for Housework and Cooking

​Maids for Housework and Cooking

Spending quality time with your loved ones may be difficult due to the never ending household chores. However, the solution is to hire a full-time maid. A full-time maid is a live-in maid in Singapore and definitely a more cost effective solution to hiring part-time cleaner.
​Settling-In-Programme (SIP)

Settling-In-Programme (SIP)

Settling-In-Programme (SIP) is a mandatory 1-day orientation programme for first-time Foreign Domestic Workers (FDW) which any Maid Agency in Singapore can assist to book on your behalf. Transportation for your maid can also be arranged.
Direct Hire of Maids in Singapore

​Direct Hire of Maids in Singapore

Direct hiring of maid is not uncommon in Singapore. We can assist to do the paperwork in Singapore as we are a licensed Singapore Maid Agency with the Ministry of Manpower since 1986. In addition, you can purchase your maid insurance from us too!
Direct Hire of Maids not in Singapore

​Direct Hire of Maids not in Singapore

We can provide the service to do the paperwork in Singapore and facilitation in the maid's home country, if necessary. Upon your maid's arrival in Singapore, we can arrange for an airport transfer, send her for her first medical check up and completing the SIP before handover.
Application of Maid (FDW) Work Permit

Application of Maid (FDW) Work Permit

Since 1986, we are a licensed Maid Agency in Singapore with the Ministry of Manpower, therefore we are approved to submit the Work Permit application for you to hire a maid. Not all applications are straight-forward, so it's best to leave it to the experts like us for a smooth process.
Renewal of Maid (FDW) Work Permit

Renewal of Maid (FDW) Work Permit

Work Permit of Foreign Domestic Workers (FDW) is usually valid for 2 years. We can provide the service to renew your maid's work permit if you have already received the work permit renewal letter from the MOM. And your maid insurance can also be purchased from us.
Comprehensive Insurance Coverage for Singapore Maids

Comprehensive Insurance Coverage for Maids in Singapore

This is a mandatory requirement by the Ministry of Manpower for all maids in Singapore to be covered by sufficient insurance coverage for the duration of your maid's work permit validity. We have one of the most competitive rates, check with us!
Medical Check-up for Maids in Singapore

Medical Check-up for Maids in Singapore

MOM requires all maids in Singapore to go for a routine medical check-up every 6 months. A reminder letter will be sent out to the maid's employer. If your maid's medical check-up is due before transfer, she will have to complete it before she can transfer.
Passport Renewal for Filipino Maids

Passport Renewal for Filipino Maids

Most Maid Passport Renewals can be done on your own, except the renewal of a Filipino maid's passport whom have worked for you for less than 2 years. The Philippine Embassy will require you to go through an Accredited Maid Agency like us to submit the paperwork on your behalf.
Home Leave Application for Filipino Maids

Home Leave Application for Filipino Maids

Save precious time and have your maid's home leave application taken care of by us, as we are an Accredited Maid Agency with the Philippine Embassy. We will take care the home leave processing from start to finish, usually completed in 4 weeks. For urgent request, we can also assist.
Maid Repatriation Service

Maid Repatriation Service

When it's time to say good-bye to your maid, you may not have the time to personally send her off at the airport. We can provide the repatriation service for your maid. Just contact us for more information and please give us at least 3 days notice.

FAQs Frequently Asked Questions

What is the main difference between a new maid and a transfer maid?

A new maid typically refers to an inexperienced maid, working in Singapore for the first time. A new maid will be more willing to work with no or 1 day off and will be able to accept a lower salary.

A transfer maid is someone who is currently working in Singapore. A transfer maid is the preferred choice for most employers if they are able to offer at least 2 days off and a higher salary, as they are able to interview a transfer maid in person, giving them a better judgment call to choose the right maid for their family.

I wish to let my maid transfer, what are my responsibilities?

Written consent must be given. You must continue to pay the levy up to the day before the new Work Permit is issued. If the FDW medical was done five months ago, as her employer still, you are responsible to send the FDW for her 6-Monthly Medical Examination if required.

In the event that the FDW's transfer is unsuccessful and the Work Permit is cancelled or expires, the current employer must repatriate the worker within seven days from the date of the Work Permit cancellation/expiry.

The worker is only allowed to start work with the new employer after the Work Permit has been issued in the new employer's name and any outstanding salary should be paid on the day you release her.

For the purpose of transfer, you will not need to pay anything to the maid agency unless you require the agency to provide food and accommodation for the interim. However, do note that the salary of the FDW is to be paid even though she may no longer be performing any work for you while staying with the agency.

How much is the maid's levy?

The maid's levy is either $265 (normal) or $60 (concession) and to be paid by the employer at the end of each month via GIRO. The maid Work Permit will be cancelled if you fail to maintain a valid GIRO account.

The levy for each month is payable by the employer at the end of each month. The payment due date is the 14th (for manual payment) or 17th (for GIRO payment) of the following month. If the 17th is a non-working day, the deduction will be made on the next working day.

Levy Concession

You can apply for a levy concession for up to two Maids if you satisfy any of the following conditions:

Condition A
i.The employer or spouse has a child who is a Singapore citizen and below 12 years old living with him/her
ii.The employer or spouse has a grandchild who is a Singapore citizen and below 12 years old living with him/her.

Condition B
i.The employer or co-residing spouse is a Singapore Citizen aged 65 years or above
ii.The employer or spouse is a Singapore Citizen and the other party is a Singapore Permanent Resident aged 65 years or above, both of whom live at the same registered address as in the NRIC.

Condition C
i.The employer or spouse has a parent, parent-in-law, grandparent or grandparent-in-law who is a Singapore Citizen aged 65 years or above, living with them at the same registered address as in the NRIC
ii.The employer or spouse is a Singapore Citizen and has a parent, parent-in-law, grandparent or grandparent-in-law who is a Singapore Permanent Resident aged 65 years or above, living with them at the same registered address as in the NRIC.

Condition D
Employers with disabilities or who have family members with disabilities and require a full-time caregiver assistance in daily activities (washing/bathing, feeding, going to the toilet, dressing and mobility).

For more information about levy, click here.

How long will it take for the Work Permit application to be approved by MOM?

Step 1: Submission of Application
We can only proceed with this step once all required documents has been handed over to us.

Step 2: Assessment and Approval
It takes up to seven days to process a Work Permit application.

Note: If the Work Permit application is rejected, we will then proceed with Step 3.

Step 3: Appeal
It takes up to 14 days for the Appeal to be accepted and Work Permit application to be approved.

Why should I choose Universal Employment Agency Pte Ltd over other Maid Agencies in Singapore?

With more than 31 years of experience, Universal Employment Agency Pte Ltd is confident in finding you the right maid for your family!

We are able to assist your family to find a suitable maid because of our wide network and esteemed reputation built up over the many years. We are able to source for experienced Filipino & Indonesian Maids who have finished their contract(s) and able to transfer anytime.

Extensive background checks and interviews will always be conducted before we present to you potential candidates for your consideration.

What is the minimum wage for a maid in Singapore?

Ministry of Manpower (MOM) does not stipulate a minimum wage and would prefer market force to determine the salary. A good guide will be to refer to the Average Maid Salary on our homepage.

How to hire an additional maid?

If your family nucleus consists of 2 children under 18 or 1 child under 18 and 1 elderly above 65, you should be able to qualify for an additional maid. Your combined annual income should at least be SG$50,000 and above.

Am I responsible to buy an air ticket and repatriate my maid when she is the one whom initiated to break the contract prematurely?

The hard truth is yes. As an employer, even if your maid has only worked for you for a day, the fact is you are her employer and the Ministry of Manpower takes this very seriously should any complaint be made against you for forcing your maid the pay for her air ticket back to her country of origin.

304 Orchard Road
#03-52 Lucky Plaza
Singapore 238863

6735 3456

6735 2977


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Sat & Sun : 10AM to 5PM

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