Delivering 5 Stars Service Always Since 1986

[Published on 17 Nov 2019]

Serving all our customers to the best of our ability has always been our mantra from day 1. And that goes all the way back when we first open for business more than 30 years ago, since 1986.

Always listening to our customers' needs, we will then carefully look through the maid profiles that we have and shortlist accordingly based on the criteria given. Next, we will either arrange a phone interview or a face-to-face interview for the prospect maid candidates to be interviewed by the prospective employer. After the interview has concluded, we will then have a private consultation with the employer only, to hear their opinion and also for us to give our opinion. We don't rush our customers to make an immediate decision, but if the right maid is available, our customers usually know better to make a decision quick as there won't be another same maid.

With this simple methodology, it is no surprise that our maid agency has one of the highest retention rate as stated on the Ministry of Manpower (MOM) Website which can be found here and you just have to search for our maid agency name: Universal Employment Agency Pte Ltd to see our results on MOM. Currently it states that we are more than 12% above the industry average retention rate. For those that do not know, retention rate is basically the number of maids placed by the maid agency which has stayed with their employers for 1 year or more. So having a high retention rate is definitely a good thing. And in fact, it probably tells you that the maid agency you are dealing with is doing something right when it comes to matching the right maid to the right family.

Apart from achieving one of the highest retention rate in the maid industry, we are also pleased to know that we are constantly ranked closed to 5 Stars on both Google Reviews and Facebook Reviews. It gives us great satisfaction to know that there are many happy employers and maids who value our services all these years. Our Google Reviews can be found here and our Facebook Reviews can be found here

Just recently, some of our happy customers were telling us that our maid agency was voted by a few review websites as being one of the Top 10 Maid Agency and also voted as 3 Best Maid Agencies in Orchard Road. The respective links to those 2 reviews can be found here and here. And it definitely made our day to know that our hard work in delivering the best service to our customers is paying off. All we can say is, we won't stop striving to improve and always be the best maid agency in our customers' mind and of course, we always welcome new customers to give our service a try when the need to hire a maid arises in the near future.

So for those who are ready to hire a maid now, do contact us at 6735 3456 to learn more about the steps to hire a maid in Singapore especially if you are a first time employer. Alternatively, you may also wish to first submit your requirements using our online form here and we will respond to you within 3 business days.

P.S. For those still on the fence if Universal Employment Agency is the right maid agency you should be using for your next maid hire, don't simply take our word for it. Hear from some of our happy customers such as Blogger MummyEd. You can read her blog post here.